Returns & Exchanges Policy

Effective Date: November 2024
SuperShroom Ltd ("we," "us," or "our") is committed to ensuring your satisfaction with our mushroom supplements. This Returns & Exchanges Policy explains how we handle returns and exchanges for products purchased from our UK-based website. By making a purchase, you agree to the terms of this policy.

1. Returns Policy
Returns Window
We accept returns within 30 days of purchase. The 30-day period begins from the date you received your order.
Return Eligibility
To be eligible for a return, items must meet the following conditions: • The item must be unused and unopened • The item must be in its original packaging • The item must be in the same condition that you received it • You must provide your original order number
Return Process
To initiate a return, please contact us at info@supershroom.co.uk with: • Your order number • Reason for return • Photos of the item (if applicable)
We will provide you with return instructions and, if applicable, a return shipping label.
Return Shipping Costs
• Standard Returns: Customers are responsible for the cost of return shipping • Defective/Damaged Products: If the product is damaged or defective upon arrival, we will cover the return shipping cost • Shipping costs are non-refundable unless the return is due to our error
Refund Processing
Once we receive and inspect your returned item, we will: • Send you an email confirmation of receipt • Process your refund within 5-7 business days • Refund the original payment method used for the purchase • Refunds will be for the product cost only (original shipping charges are non-refundable unless the return is due to our error)

2. Exchanges Policy
Exchange Eligibility
We accept exchanges for: • Defective products: Items that arrived damaged or defective • Wrong item sent: When we've sent an incorrect product • Size/variant exchanges: Subject to availability
Exchange Process
To request an exchange:

1. Contact us at info@supershroom.co.uk within 30 days of purchase

2. Provide your order number and reason for exchange

3. We will arrange collection of the original item (if applicable)

4. We will send the replacement item once we receive the original

Exchange Shipping Costs
• Our Error: We cover all shipping costs for exchanges due to defective, damaged, or incorrect items • Customer Preference: Customer covers return shipping; we cover shipping for the replacement item

3. Non-Returnable Items
The following items cannot be returned for health and safety reasons: • Products that have been opened or used • Products returned more than 30 days after delivery • Products without original packaging or labels

4. Defective or Damaged Items
If you receive a defective or damaged item: • Contact us immediately at info@supershroom.co.uk • Provide photos of the damaged item and packaging • We will arrange for a replacement or full refund at no cost to you • We will provide a prepaid return label for the damaged item

5. International Returns
For international customers: • The same 30-day return window applies • Customers are responsible for return shipping costs unless the item is defective/damaged • Additional customs fees or import duties for returns are the customer's responsibility • Refunds will be processed in the original currency of purchase

6. Contact Information
For all returns and exchanges, please contact us at:
SuperShroom Ltd
Company Registration: 12218332
Email: info@supershroom.co.uk
Address: 17 Leeward Road, South Woodham Ferrers, Chelmsford, Essex

7. Changes to This Policy
We may update this Returns & Exchanges Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the new policy.
This policy complies with UK consumer protection laws and regulations. Your statutory rights as a consumer are not affected by this policy.